Terms and Conditions

Find out about return policy, privacy policy and shipping process

Privacy Policy

By creating an account on lucie-blaze.com you are agreeing to Lucie Blaze holding your personal information. This information will be held confidentially and will not be shared with any third parties. Should you choose to receive email updates Lucie Blaze will occasionally contact you with relevant product sales, workshops and events.

Return Policy

Please unpack and retain all packaging until you have decided that you are happy with your purchase.

 

Sale items – No refund will be given unless goods are faulty

From the time you receive your original artwork, you have ten (10) days to decide whether to keep the work or return the artwork in its original condition for a refund. 

We also require all returned skateboards/artworks to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. If you receive skateboard/artwork you’ve purchased from Lucie Blaze and are not fully satisfied, you have: 

Ten (10) days to contact us about your intention to return the work

Three (3) days from the day you contacted us to ship out the skateboard/artwork

Do not ship the artwork before contacting us.

How to return an original, undamaged work

Step 1 – Within ten (10) days of your merchandise delivery date, please contact us at lucieblazedesign@gmail.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the skateboard/artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar packaging materials to send the skateboard/artwork back safely and securely to the artist. Please contact me for advice if needed.

Step 3 – Email lucieblazedesign@gmail.com to complete the return process.

Once the piece safely reaches the artist, Lucie Blaze will process your return and the amount owed will be refunded to your original source of payment in the same currency. Damaged skateboard/artwork caused by improper packaging will not be refunded.

Additional return information

Additional shipping fees may apply for international returns. 

 

What to do if the artwork arrives damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email lucieblazedesign@gmail.com to give us your order information.

Step 2 – Save the original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to lucieblazedesign@gmail.com

Step 4 –  Lucie Blaze will contact you to discuss next steps.

Shipping Rates 

Free shipping for New Zealand

Flat rate $25 to Australia

Flat rate $60 worldwide 

All international orders will be sent using NZ Post. A Track & Trace number will be provided once the order is shipped. Where large orders are placed, or excess freight charges applied we will notify of any additional cost.  

Any local duties or taxes are the responsibility of the customer.  If you are unsure, please contact your local customs office.

Shipping Times

All products will be shipped during business hours (Monday to Friday 9am to 5pm).


Nothing will be shipped outside of business hours or during public holidays and weekends.


Most orders received are shipped within 7 days. Typically orders are received 8-10 business days after they are placed. All direct debit orders will be processed the day funds clear in our bank accounts. This can take up to two working days.

 

Process Times

 

Due to the nature of Lucie Blaze's skateboards design and application process, it can take up to 7 days to make your order ready for shipping. Allow 8-10 business days for your item to be delivered. This can take longer for international orders depending on the local post.
 

If you experience any problems at all regarding your order please email me at lucieblazedesign@gmail.com and I will be happy to help.

Thank you.